Refund & Cancellation
Policy version: 2026-10-15
Billing and payments
Hindfirst processes payments through Stripe. Paid subscriptions renew monthly unless cancellation has taken effect according to the confirmed subscription state. Access to paid features is granted only after payment verification and the existing fulfillment process have completed. Please review this policy before purchasing.
Subscriptions and renewal
Monthly prices in US dollars are Solo $59, Team $179 and Business $499. The Free plan includes 1 test per month; Solo, Team and Business include 2, 6 and 16 tests per billing period respectively. Free plan monthly test allowance resets according to the UTC calendar month. Paid plan allowances reset according to the billing period shown by the verified subscription information. Unused allowances do not roll over. Each successful test or retest consumes one unit. Stripe processes payments, and Hindfirst does not store your card details.
Cancellation and plan changes
Plans and subscriptions can be managed through the billing management page. The effective time of a plan change, any prorated adjustment, and the cancellation date are determined by the confirmation shown during the billing flow and the active subscription status. Changing a plan does not restore consumed test usage. Additional test units cost US$25 each as a one-time purchase and are added only after payment has been verified and the existing fulfillment process has completed. A checkout redirect by itself is not proof of entitlement, and closing a checkout page does not cancel an existing subscription.
Failed tests and extra units
A failed AI test releases its reserved allowance once under the existing allowance-period rules. Each successful test or retest consumes one unit. A US$25 Additional Test Unit is credited only after payment verification and fulfillment. Failed or incomplete payments do not credit units, and duplicate payment notifications do not add duplicate units.
Refund requests
Monthly subscription fees are generally non-refundable for time already elapsed, and cancellation stops future renewals rather than refunding the current period. If you believe you were charged in error, contact us at [email protected] and we will review your request. Your mandatory statutory rights are not affected.